Shipping Policy

Last updated: 13 October 2026

At STITCHORY, we want your shopping experience to be smooth from checkout to delivery. Every order is carefully prepared and packed before being shipped to your doorstep.

1. Shipping Locations

We currently accept orders for delivery within India, subject to service availability at your PIN code.

Delivery availability will be confirmed during checkout. If your location is not serviceable, please contact us for assistance.

2. Order Processing

Orders are processed after successful payment confirmation or order confirmation for eligible payment methods.

Please allow 1–3 business days for order processing before dispatch. Business days exclude Sundays and public holidays.

During sales, promotional events, or periods of high order volume, processing may take longer. We will communicate any significant delays where possible.

3. Shipping and Delivery Time

Estimated delivery dates are displayed on the product page or during checkout whenever available.

Delivery times depend on your location, courier service, weather conditions, and other logistical factors. The estimated delivery date is a guideline and is not a guaranteed delivery date unless explicitly stated.

Once your order has been dispatched, you will receive a shipping confirmation and tracking details when available.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

If free shipping is offered on selected products or eligible orders, the applicable conditions will be clearly communicated on our website.

Please check the final order summary before placing your order.

5. Order Tracking

Once your order is shipped, you can use the tracking link or tracking number provided in your shipping confirmation to follow your package.

Tracking updates may take some time to appear after dispatch.

If your tracking information has not updated for an extended period or your delivery appears delayed, please contact our support team with your order number.

6. Incorrect Address or Contact Details

Please ensure that your shipping address, PIN code, phone number, and other delivery details are accurate before placing your order.

If you notice an error, contact us as soon as possible. Address changes cannot be guaranteed once an order has been processed or dispatched.

Additional charges or delivery delays may apply if a courier requires a correction or redelivery.

7. Delayed, Lost, or Undelivered Orders

Although we work to deliver every order on time, delays can occur due to courier issues, weather, public holidays, operational disruptions, or circumstances beyond our control.

If your order is significantly delayed, marked delivered but not received, or appears lost in transit, please contact us. We will coordinate with the delivery partner and assist you in resolving the issue.

If a shipment is returned to us, we will contact you to arrange the next appropriate step.

8. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us promptly with your order number and clear photographs of the product and packaging.

We will review the issue and guide you through the available resolution in accordance with our Return and Refund Policy and applicable consumer protection laws.

9. Order Cancellation

Cancellation requests should be submitted as soon as possible. Orders that have already been processed or dispatched may not be eligible for cancellation under our standard process.

Any eligible refund will be handled according to our Return and Refund Policy and applicable law.

10. Contact Us

For shipping questions, tracking assistance, or delivery concerns, please contact us through the contact details listed on our website.

STITCHORY — Wear the Story

Thank you for choosing STITCHORY. We appreciate your support and look forward to delivering your favourite pieces to you.